Return Policy
30-Day Hassle-Free Returns
We accept returns within 30 days of purchase for unworn merchandise in its original condition with tags attached.
How to Return
- Start Your Return: Visit us-runningshoes.com/returns
- Print Label: Generate your prepaid return shipping label
- Package Items: Use original packaging when possible
- Ship Back: Drop off at any authorized carrier location
Refund Details
- Refunds issued to original payment method
- Processing time: 5-7 business days after we receive items
- Original shipping fees non-refundable
- Sale items refunded at purchase price
Exchanges
For size exchanges:
- Return original items using standard process
- Place new order for preferred size
- Email [email protected] for price protection on sale items
Non-Returnable Items
- Worn or damaged products
- Customized/personalized items
- Clearance merchandise marked “Final Sale”
Defective Products
If you receive defective merchandise:
- Do not use returns portal
- Contact [email protected] within 7 days
- Include photos/video of defect
- We’ll cover all return shipping costs
International Returns
- Customer responsible for return shipping
- Mark package as “Returned Goods”
- Allow 2-3 weeks for processing
For complete policy details: us-runningshoes.com/return-policy