Frequently Asked Questions
Orders & Shipping
How do I track my order?
You’ll receive a tracking number via email once your order ships. Track at us-runningshoes.com/track-order using your order number.
What are your shipping options?
- Standard: 3-5 business days (Free over $50)
- Expedited: 2-3 business days ($9.95)
- International: Available to select countries
Returns & Exchanges
What’s your return policy?
Unworn items can be returned within 30 days with original packaging. Start returns at us-runningshoes.com/returns.
How long do refunds take?
Refunds process within 5-7 business days after we receive your return.
Product Information
How do I find my size?
Use our detailed size charts on each product page. We recommend measuring your feet for best fit.
Are your shoes true to size?
Most styles run true to size. Check product reviews for specific fit feedback.
Payments
What payment methods do you accept?
We accept all major credit cards, PayPal, and Apple Pay.
Is my payment secure?
Yes, we use industry-standard SSL encryption for all transactions.
Account Management
How do I reset my password?
Click “Forgot Password” on the login page and follow the instructions.
Can I modify my order after placing it?
We process orders quickly. Contact us immediately via us-runningshoes.com/contact for possible changes.
Product Care
How should I clean my shoes?
- Use mild soap and water
- Air dry naturally
- Avoid machine washing/drying
Warranty Information
Do you offer a warranty?
We provide a 1-year manufacturer’s warranty against defects. File claims at us-runningshoes.com/warranty.
For more help: us-runningshoes.com/help-center